Returns & Exchanges

At Mr Simms Sweet Shop, we want every treat to be a delight. Due to the perishable nature of our confectionery, we can only accept returns on items that are damaged, defective, or incorrect to ensure the highest standards of food safety.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please carefully check your sweets for any signs of damage or errors in the items received.

• 2.
  Contact Our Team

  Email our customer service within 48 hours of delivery with your order number and clear photographs of the issue.

• 3.
  Await Authorization

  Our team will review your claim and provide a return authorization code and instructions if a return or refund is warranted.

• 4.
  Receive Your Refund

  Once your claim is approved, we will process a refund to your original payment method or dispatch a replacement sugar-free.